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What does my warranty cover?
AER Electric is committed to supplying our customers with high end, premium product. All AER scooters come with a standard 1-year warranty. The Performance model comes with an extended 2-year warranty against manufacturing defects. We are here to help – please email us on
The following components/parts and circumstances shall be excluded from this warranty or lead to exclusion from this warranty:
If the vehicle is technically modified without the approval of the manufacturer
Subsequent conversion/installation of incompatible or non-original parts (see operating instructions)
Wearing parts (see definition of wearing parts given below)
Non-AER supplied parts/components
Any modification of the version as delivered
Repairs that have not been carried out by trained specialists or competent service professionals
Inappropriate use/transport (see operating instructions)
Missing service inspections within an appropriate period (see operating instructions)
Inappropriate maintenance/operation/upkeep (see operating instructions)
Damage resulting from omitted or incorrect adjustment(s) or worn components
Consequences of a fall
Damage caused by climatic conditions or normal wear
Damage due to unsuitable cleaning agents, utensils such as high-pressure cleaners or the additives used
The following parts shall constitute wearing parts and be excluded from this warranty:
Moving parts made from rubber
Moving parts made from wood/bamboo
Rim flanges/brake surfaces
Slide rings and plain bushes
Bar grips and handlebar tape
Bearings and bearing seating’s
Actuating cables and outer sleeves
AER 557 scooter is designed for use on roads and bicycle lanes where legal. Whilst the product has been tested to European bicycle standards, cross country riding, off road riding, stunt riding and any other determined improper use may stress and damage the frame, components, loom, battery and the wheels.
The dual leg stand is designed only for the purpose of standing the scooter safely when not in use. Standing on the footboard when the scooter stand has been spring into an active position will apply too much pressure on the stand and its form may distort and therefore render the stand ineffective. In this case, warranty will not cover the stand – but replacement parts will be available for purchase and should be fitted by a competent Service Centre or bicycle store and a certificate must be provided for any work carried out.
Bearings, wheels, brakes and grips are susceptible to normal wear and tear. These parts are not covered by the warranty but can be replaced by the owner. Replacement parts must be fitted by a competent Service Centre or bicycle store and a certificate must be provided for any work carried out.
Any modification or alteration to the frame, fork
upplied components or electric components will void this warranty. If you are not the original owner of the scooter the warranty shall become void. All fixings should be checked before use and should be tightened to the correct torques supplied in the torque sheet contained in the packaging. Item that are not tightened to the correct torque affect overall riding performance and may render the scooter dangerous or illegal and may cause injury for which AER Electric Company Limited shall not be deemed liable in any way as per the terms and conditions of purchase.
The scooter is designed for single person use, warranty does not cover dual person riding.
The film used to wrap the battery is warrantied against colour fading from UV rays. Batteries are supplied with an additional layer of ultra clear self healing film that adheres to the colour film. Warranty does not cover against scratches or tears or delamination due to water damage. The film is replaceable and easy to fit. Please email us on
If the scooter becomes defective, please contact us by email. The defective parts are likely to be replaced. We do not offer refunds if the scooter has been used.
Please note that the cost of shipping the scooter to and from AER Electric may not be covered. Please contact us to confirm.
If you suspect that your product is faulty, please email us at
. We will ask you to fill in a warranty claim form and to supply photos of the damage. Once we receive your email we will ask you to ship the scooter to us in original packaging. You will receive a prepaid returns label and instructions on how to arrange a courier collection. Once we receive the scooter and examine the damage, we will ship a new scooter free of charge.
NO FURTHER WARRANTY CLAIMS:
THE WARRANTY PROVISIONS OF AER ARE COMPREHENSIVE AND DEFINITIVE.
IN PARTICULAR NO PARTY (INCLUDING THE AER DEALER) IS OR SHALL BE AUTHORIZED BY AER TO GRANT ANY GUARANTEES OR OTHER WARRANTY ENTITLEMENTS OR RIGHTS OVER AND ABOVE THESE WARRANTY PROVISIONS.
EXCLUSIVELY AER SHALL BE AUTHORIZED TO RULE ON ANY WARRANTY CLAIMS FOR AER PRODUCTS.
LIMITATION OF LIABILITY AND EXCLUSION OF LIABILITY:
AER’S LIABILITY FOR DAMAGE RESULTING FROM DEFECTS TO THE AER PRODUCT SHALL ALWAYS BE LIMITED AT MOST TO THE ORIGINAL PURCHASE PRICE OF THE AER PRODUCT IN QUESTION.
AER SHALL THEREFORE IN NO CIRCUMSTANCES ACCEPT LIABILITY FOR DAMAGE CAUSED BY FORCE MAJEURE EVENTS, CHANCE OCCURRENCES AND/OR UNFORESEEABLE EVENTS, OR CONSEQUENTIAL DAMAGE, IN OTHER WORDS FOR DIRECT OR INDIRECT DAMAGE, LOST PROFIT OR OTHER LOSSES THAT MAY RESULT FROM A DEFECT TO AN AER PRODUCT.
ANY LIABILITY FOR DAMAGE THAT MAY OCCUR THROUGH USE OF THE AER PRODUCT BY THIRD PARTIES SHALL LIKEWISE BE EXCLUDED. SOLELY THE BUYER OR RIDER SHALL BE RESPONSIBLE FOR SUCH DAMAGE TO THIRD PARTIES.
THE ABOVE LIMITATION OF LIABILITY AND THE EXCLUSION OF LIABILITY SHALL NOT APPLY TO THE EXTENT THAT AER IS LIABLE ON THE BASIS OF LEGALLY COMPULSORY REGULATIONS.