FAQ

No. AER is not an e-cigarette. It contains no battery, no heating element, and produces no smoke. It is a stress-relief tool designed to simulate breathing gestures using natural essential oils, without nicotine or medication.

No. AER produces no visible smoke or vapor. It has no noticeable scent diffusion, making it safe and unobtrusive for indoor or public use.

It depends on usage. One refill stick generally lasts 1–2 weeks. AER Plenty includes 5 sticks, which supports approx. 1–1.5 months of use.

Yes. The AER Breezy device is designed for long-term use. Simply replace the refill stick and essential oil as needed.

No. AER Easy is a one-time trial model and is not refillable. For continued use, we recommend upgrading to the AER Breezy starter kit.

AER uses food-grade peppermint essential oil with a mild, refreshing aroma. It does not produce lingering smoke or odor.

Just inhale gently through the mouth—no special technique needed. We recommend mouth-in and mouth-out breathing for a calming experience.

AER contains food-grade peppermint essential oil. It does not contain any drugs, nicotine, or carcinogens. It is non-toxic, non-addictive, and safe for general use.

We recommend using AER’s official essential oils. Commercial oils vary in concentration and composition and may cause malfunction or discomfort.

Yes. AER essential oils are plant-derived, food-grade peppermint oils, tested for safety, with no medication or addictive substances.

Please consult a medical professional before use. Although AER contains no medication or nicotine, individual sensitivity may vary.

We accept major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and select digital wallets.

Yes, we ship internationally. For specific arrangements, please contact our customer service team.

For Hong Kong orders, we ship within 1–2 business days, with delivery in approx. 2–3 days (excluding weekends/holidays). International orders typically take 7–14 business days depending on region. Please contact us for details.

Yes. If you receive a defective product, please contact us within 7 days for an exchange. Both local and international orders are eligible for the same return policy. (Returns based on personal preference or used items will not be accepted.)

Absolutely. AER contains no nicotine and is not limited to smokers or those quitting. It’s a stress-relief tool designed for anyone who wants a calm moment.

No. AER is designed for adult use only and is not recommended for individuals under 18.

We recommend gently wiping the Breezy device surface with the included cleaning cloth. The refill stick should not be washed—please replace it regularly for hygiene.

Store in a cool, dry place. Avoid direct sunlight or high temperatures to maintain product and oil quality.

If you have asthma, allergies, or other respiratory conditions, please consult your doctor before use. Discontinue immediately and seek medical advice if any discomfort or allergic reaction occurs.