FAQ

No. AER is not an e-cigarette. It contains no battery, no heating element, and produces no smoke. It is a stress-relief tool designed to simulate breathing gestures using natural essential oils, without nicotine or medication.

No. AER produces no visible smoke or vapor. It has no noticeable scent diffusion, making it safe and unobtrusive for indoor or public use.

It depends on usage. One refill stick generally lasts 1–2 weeks. AER Plenty includes 5 sticks, which supports approx. 1–1.5 months of use.

若您屬於以下情況（孕婦、哺乳中、有氣喘或慢性呼吸系統疾病、或對薄荷／精油過敏），建議先諮詢醫療專業人士再使用。若在使用期間出現任何過敏反應或不適，請立即停止使用並儘速就醫。此外，本產品不建議 18 歲以下人士使用。

AER contains food-grade peppermint essential oil. It does not contain any drugs, nicotine, or carcinogens. It is non-toxic, non-addictive, and safe for general use.

We recommend using AER’s official essential oils. Commercial oils vary in concentration and composition and may cause malfunction or discomfort.

Yes. AER essential oils are plant-derived, food-grade peppermint oils, tested for safety, with no medication or addictive substances.

Please consult a medical professional before use. Although AER contains no medication or nicotine, individual sensitivity may vary.

We accept major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and select digital wallets.

Yes, we ship internationally. For specific arrangements, please contact our customer service team.

只要用「自然輕吸」的方式即可：輕輕吸入裝置，不需要大力深呼吸。首次使用者可以先從淺吸開始，找出適合自己的節奏。

不建議。市售精油濃度與品質不一，可能影響裝置功能或引發過敏，建議僅使用 AER 原廠精油。

For Hong Kong orders, we ship within 1–2 business days, with delivery in approx. 2–3 days (excluding weekends/holidays). International orders typically take 7–14 business days depending on region. Please contact us for details.

Yes. If you receive a defective product, please contact us within 7 days for an exchange. Both local and international orders are eligible for the same return policy. (Returns based on personal preference or used items will not be accepted.)

替換芯的使用壽命視個人使用頻率而異，通常約 1–2 週。若感覺香味或吸入體驗明顯下降，建議及時更換以保持最佳狀態。

主機外殼建議定期使用附送的專用清潔布擦拭。請注意：替換芯不可清洗，應依照週期更換。

Absolutely. AER contains no nicotine and is not limited to smokers or those quitting. It’s a stress-relief tool designed for anyone who wants a calm moment.

No. AER is designed for adult use only and is not recommended for individuals under 18.

We recommend gently wiping the Breezy device surface with the included cleaning cloth. The refill stick should not be washed—please replace it regularly for hygiene.

Store in a cool, dry place. Avoid direct sunlight or high temperatures to maintain product and oil quality.

If you have asthma, allergies, or other respiratory conditions, please consult your doctor before use. Discontinue immediately and seek medical advice if any discomfort or allergic reaction occurs.

香港訂單一般 1–2 個工作天 出貨，配送時間約為 2–3 天（不含週末與假期）。海外訂單則視地區不同，約需 7–14 個工作天，詳情可聯絡客服查詢。

我們提供全球配送服務，歡迎聯絡客服安排相關事宜。（運費與配送時間依目的地與選擇之運送方式而異）

我們支援信用卡（Visa/Master/AE）、Apple Pay、Google Pay，以及指定電子錢包付款。

若於收貨後 7 天內 發現產品瑕疵或品質問題，請聯絡客服（提供訂單號與問題描述），我們將協助安排退換或處理。