Privacy Policy
Data Protection & User Privacy Statement
Aer LifeTech Limited (hereinafter referred to as “AER,” “we,” or “the Company”) values your personal data and privacy. This policy outlines how we collect, use, protect, and manage your information. Please read this statement carefully before using our website.
1｜Scope of Application
This privacy policy applies to all personal data collected through the following:
- AER official website (including purchases, account registration, newsletter subscription, etc.)
- Marketing activities, social media interactions, and customer support platforms
- Any transactions and communications made via AER or its partner platforms
2｜Types of Data We Collect
To provide complete services and an optimal experience, we may collect the following information:
- Basic identification data: Name, phone number, email address, shipping address, etc.
- Transaction and order data: Payment method, order contents, purchase history, etc.
- Usage and browsing behavior: IP address, device info, cookie settings, user interaction history
- User-submitted content: Such as messages, survey responses, participation in campaigns
3｜Purpose & Use of Your Data
Your personal data will only be used in the following legal and reasonable circumstances:
- To process orders and facilitate delivery
- To contact you for customer support, after-sales service, or product exchanges
- To send important updates (e.g., order status, account changes, system maintenance)
- To analyze user behavior and improve website experience and product recommendations
- To send marketing content (e.g., promotional events, newsletters) — you may unsubscribe at any time
We will never sell, rent, or share your personal data with third parties unless:
- We have obtained your prior consent
- Required by law or a judicial authority
- Necessary to complete transactions through authorized logistics, payment, or technology service providers (e.g., credit card verification, parcel delivery)
4｜Data Security & Protection Measures
We adopt the following data protection mechanisms to ensure your information is safe from unauthorized access, alteration, or leakage:
- Use of SSL encryption technology during payment and data transmission
- Restriction of access to personal data to authorized personnel only
- Regular security scans and system updates
- All third-party service providers must sign a confidentiality and data protection agreement
5｜Cookies & Tracking Technologies
We use cookies and related technologies to enhance functionality and personalize user experience, including but not limited to:
- Saving your shopping cart and login sessions
- Analyzing traffic sources and browsing preferences (e.g., Google Analytics)
- Marketing retargeting (e.g., Facebook Pixel, ad tracking)
You may manage or disable cookies via your browser settings, though some functions may be affected.
6｜Your Rights
According to applicable privacy laws, you have the right to:
- Request access to or review of your data
- Request correction, completion, or deletion of your data
- Request that we cease collection, processing, or use of your data
To exercise any of these rights, please contact us at:
📩 info@aer.store
We will process your request and respond within 10 business days.
7｜Data Retention & Deletion
- Purchase records and contact history will be retained for at least 12 months for after-sales and accounting purposes
- Personal data without any transaction records (e.g., account registration only) may be deleted upon user request
- Newsletter subscribers may unsubscribe at any time by clicking the “unsubscribe” link in the email
8｜Third-Party Links & External Services
This website may contain links to other sites (e.g., Instagram, Facebook). AER is not responsible for the privacy practices of these third parties. Please review their policies separately.
9｜Policy Updates
AER reserves the right to update this Privacy Policy at any time. In the event of any changes, we will announce them on the homepage or notify you via email. We recommend reviewing this page periodically.
Contact Us
If you have questions about this policy or wish to exercise your privacy rights, please contact:
📩 Email: info@aer.store
🕒 Customer Service Hours: Monday to Friday, 10:00–18:00 (HKT, excluding public holidays)
AER is committed to safeguarding your information and earning your trust — so every breath begins with confidence.