Terms of Service

Usage Terms & Purchase Agreement

This website is operated by Aer LifeTech Limited (hereinafter referred to as “the Company,” “we,” or “AER”). By accessing our website and placing an order, you agree to the following Terms of Service and Purchase Agreement. If you do not agree to these terms, please refrain from using our services.

 

1｜Use of Services & Order Confirmation

• This website provides product information, online ordering, payment, and customer support features strictly for legal use.
• A purchase contract is formed once you complete the checkout process and receive a confirmation email.
• We reserve the right to cancel any order in case of inventory discrepancies, payment issues, technical errors, or force majeure events. A full refund may be provided where applicable.

 

2｜Pricing & Payment Information

• All product prices are listed in HKD and are based on the rates shown at the time of purchase, including any promotional discounts.
• Multiple payment methods are supported (e.g., credit cards, digital wallets). Please ensure that all payment details are accurate.
• We reserve the right to cancel any order if the transaction fails, is declined, or if any payment irregularities are detected.

 

3｜Shipping & Transfer of Risk

• Once an order is shipped, the delivery is handled by third-party logistics providers. The risk of loss or damage transfers to the customer upon dispatch.
• Please ensure that your name, contact number, and delivery address are accurate. AER is not responsible for delivery delays or losses caused by incorrect information.
• For details, please refer to our [Shipping Policy].

 

4｜Return, Exchange & Refund Policy

• AER currently offers same-product replacements only. Refunds are not available.
• For defective items or incorrect shipments, please submit an exchange request within 7 days of receipt.
• All exchanges are limited to unused, unopened items with original packaging and are processed once per order.
• For more details, refer to our [Returns & Exchange Policy].

 

5｜User Accounts & Data Security

• All user registration information must be truthful and complete.
• Users are responsible for maintaining the confidentiality of their account credentials. AER is not liable for any loss or misuse resulting from personal negligence.
• For more information, refer to our [Privacy Policy].

 

6｜Intellectual Property Statement

• All content on this website—including but not limited to text, images, product photos, brand logos, and design—is owned by AER or its licensed affiliates.
• No part of this site may be reproduced, modified, distributed, or used commercially without prior written authorization. Legal action will be taken against any infringement.

 

7｜Limitation of Liability

• While we strive to maintain accurate product and service information, we do not guarantee the absence of errors.
• AER is not liable for any indirect losses, data misuse, or delays arising from the use of this site.
• Where permitted by law, our maximum liability for any dispute shall be limited to the amount actually paid by the customer for the order in question.

 

8｜Service Suspension & Amendments

• We reserve the right to add, modify, suspend, or terminate any part of this website or service at any time without prior notice.
• Any updates to these terms will be published on the website. Continued use of the website after such updates implies acceptance of the revised terms.

 

Contact Us

For any questions regarding these Terms of Service, please feel free to contact us:

📩 Email: info@aer.store
🕒 Customer Support: Monday to Friday, 10:00–18:00 (HKT, excluding public holidays)

 

AER thanks you for your trust and support.
We are committed to making every breathing experience a choice you can count on with peace of mind.